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Do what you do best,
and we do the rest

The outsourcing industry has become an integral part of today’s business environment. The need to cut costs and focus on core competencies has led to the emergence outsourcing BPO services in India.

ROORA ML PVT LTD is an Indian outsourcing company that provides you with customized solutions that are tailor-made for your business requirements. Our business process services are scalable to adjust to your business goals and our areas of expertise range across multiple industries and verticals. We provide innovative practices and strategies, tailored to meet our client's very specific requirements, so they can focus on their core business .

We have corporate locations in, Bangalore. We are providing lead generation, international call center services and other outsourcing campaigns to India , US, Canada, UK, Israel, Germany, Australia, KSA and South Africa.

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Call center services
We offer various services like – inbound call center services, outbound call center services, telemarketing services, and technical support services. Our call center gives you the best quality of BPO services including reduced handling time as well as a quick resolution to customer queries
Inbound services
Inbound services range from answering customer queries about the product or services to providing them the resolution to the various challenges they face with the services
  • Cross-selling & upselling
  • Resolution to customer issues
  • Maintaining brand image
  • Nurturing inbound leads
Outbound Services
Our outbound services involve calling existing or prospective customers of a business. These calls are usually for the purpose of generating sales, selling subscriptions or customer retention
  • Lead generation
  • Customer retention
  • Sales services
  • Appointment scheduling
Telemarketing services
This is a dynamic way to market and sell your products by contacting prospect customers and informing them of the features and benefits of your company’s products and services
  • Outbound telemarketing
  • Customer retention
  • B2B telemarketing
  • B2C telemarketing
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Chat Support Services
Today’s customers want support on multiple channels. They are not just satisfied with only having a helpline number to call. They require 24/7 chat support services so that they can get any query answered or any issue resolved while they browse through your website. Check out some of the services that are covered under our Call center vertical: Benefits Of Chat Support Services
Real Time Assistance
Customers get real-time assistance while they are browsing your website. This reduces support time drastically. The real-time assistant also helps customers make decisions on whether to make a purchase or not
Convert Visitors To Customers
You have an opportunity to convert website visitors to customers. There is also scope for upselling or cross-selling to existing customers. Chat support is the perfect tool to help boost your website’s conversions
Gather visitor information
Know your website visitor information in real-time by interacting with them. Get the necessary feedback from the customers and find out how to improve your services
Reduce Cart Abandonment
Help reduce cart abandonment in e-commerce sites and increase sales with our chat support service. Customers that face any challenge while making a transaction on your website can get quick assistance
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E-mail Support Services
Email has become the chief method of communication between your customers and your business. Everything from feedback emails to queries can be the subject of these emails. Your business needs strong e-mail support services to ensure your customers get a fast response from you and are satisfied with the resolution provided
Customer support
Customer support covers resolving all customer issues and answering queries regarding various aspects of your product or service
Technical Support
Email plays a vital role in providing technical support or assistance to your customers. Customers can be guided through step by step troubleshooting procedure that can be sent to them via email for them to follow as per their convenience
Escalation Management
Our email support helps resolve customer escalation issues and provide them with a resolution that will delight them and help you retain unhappy customers
Order tracking And fulfillment
In cases or e-commerce sites, you need to stay connected with your customers via mail to ensure the fulfillment of their order. Not just that, but also assist in the tracking of the shipment as well
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Data Entry Services
In order to focus on their core competencies and functions, businesses have started to outsource their data entry and other backend functions to BPO companies. It is crucial to the functioning of every organization that these services are carried out in a timely and accurate manner.
We at ROORA ML PVT LTD provide you with 100% error free data entry service. We cover multiple formats like PDF, HTML, XML etc
  • E-Book data entry service
  • Online data entry service
  • Offline data entry service
  • Catalog data entry services
  • Data entry for e-commerce sites
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Technical Support Service
Technical support services can act as an IT helpdesk to for customers to resolve their core technical issues regarding various products and services. With an increasing base of technology users worldwide, this service is a key towards keeping your customers satisfied and retained
  • Technical support for hardware products
  • Technical support for Operating Systems
  • Technical support for Email
  • Technical support for Portable Devices
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27th Main, 13th Cross -
HSR Layout, Sector 1 - Bangalore - Karnataka - India
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